FAQ1

Why can I not put the product in the shopping cart?

When many happy shoppers are at the site at the same time the current stock update doesn't always keep up with the fast-paced sales. We work hard to deliver the best possible online shopping experience for all customers but unexpected delays, stock shortages, fulfillment issues and a host of other problems can occur. This is the reason why a product can not be added to the shopping cart.

When will I receive my sale order?

New Horizon is a demo store - do not expect any orders to be fulfilled.
During Black Friday – order processing and delivery time may take longer due to many happy shoppers. We are working hard to process and dispatch all orders in a timely manner! During sale periods unexpected delays, stock shortages, fulfillment issues, and a host of other problems out of our control may occur, for which we do all in our power to help make into a reasonable and positive experience for our customers. For additional clarification regarding our policies in the web shop, please consult our terms and conditions.

What are my payment options?

For your convenience, we offer a wide range of the most popular payment methods when shopping on our site.
  • Card payment - credit or debit card (Visa, Mastercard)
The displayed payment options that you can select at checkout are those that we can offer based on your order information. It might depend on address details, which have to be the same as your registered ones. If the address details are not the registered ones, we will usually only be able to offer prepayment methods.
Use Adyen Test Card numbers to place orders.
4111 1111 4555 1142 03 / 30 737